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Financial Mediator

The Office of the Financial System Mediator is an independently-managed institution founded by the Central Bank of Armenia. The mission of the Office of the Mediator is to resolve pecuniary disputes between individual consumers and financial organizations. The Mediator’s services are free of charge. The complaint review process is simple, swift, and transparent.
Those clients, who are physical persons, have the opportunity to present their claims, arising on transactions between the client and the company, to the mediator of the financial system.

Working hours of the Financial System Mediator are as follows:

  • Monday-Friday: 9:00-18:00
  • Lunch: 13:00-14:00

Address: 0010 Yerevan, 15 Khorenatsi str., «Elite Plaza» business centre, 7-the floor
Phone: (37460) 70-11-11
Email: info@fsm.am
Fax: (37410) 58-24-21

А new service: Aregak UCO's loan repayments
Aregak Universal Credit Organizations debtors can nowmake their regular payments at Idram branches, on www.idram.am, via Idram Mobile Wallet and Idram terminals. The transfer of payments is made instantly. Payments made on non- working days will be transferred next work day.
New branches in Gegharkunik
Idram has launched two new branches. Our users can now make payments and money transfers in the newly opened branches of U!Pay at the addresses151a Nairyan str. in Sevan and 50/1 Yerevanyan str.in Martuni. Idram already provides services in 52 branches, which are located in Yerevan and several other cities of Armenia ...