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Financial Mediator

The Office of the Financial System Mediator is an independently-managed institution founded by the Central Bank of Armenia. The mission of the Office of the Mediator is to resolve pecuniary disputes between individual consumers and financial organizations. The Mediator’s services are free of charge. The complaint review process is simple, swift, and transparent.
Those clients, who are physical persons, have the opportunity to present their claims, arising on transactions between the client and the company, to the mediator of the financial system.

Working hours of the Financial System Mediator are as follows:

  • Monday-Friday: 9:00-18:00
  • Lunch: 13:00-14:00

Address: 0010 Yerevan, 15 Khorenatsi str., «Elite Plaza» business centre, 7-the floor
Phone: (37460) 70-11-11
Email: info@fsm.am
Fax: (37410) 58-24-21

Idram operates quickly and smoothly
The temporary technical problem has been solved and Idram Payment System operates quickly and smoothly. Idram team thanks to our beloved users for understanding and patience. Starting from Saturday 17:45, all transactions in the system are implemented without any disruptions.
Some services are temporarily unavailable
Dear users, some services on www.idram.am website and Idram Mobile Wallet are temporarily unavailable due to performing work load regulation. We apologize for any inconveniencecaused.