PUBLIC CONTRACT OF ISSUANCE AND SERVICE CONTRACT E-MONEY
1. The main concepts used in the contract
1.1. Public contract - an agreement between the System Operator and the User for opening and replenishing an Account for the issuance and service of electronic money through the System, as well as an agreement on payment for services provided in the System by electronic money.
1.2. Electronic money - electronic money based on "Idram" computer system, in the operating system installed on a computer or other electronic device and monetary value registered through special software, which allows the User by previously acquired virtual/network money (prepaid electronic value); from now on, to pay for the services provided in the System through "Idram" units, make electronic money repayment, conversion (including through a converter), transfer in accordance with the Public Contract and System Rules.
1.3. General purpose electronic money (hereinafter referred to as electronic money) - monetary value (prepaid electronic value) stored in a microprocessor (chip) or centralized database of "Idram" IPS, which can be replenished (added).
1.4. User: a natural person, legal entity or sole proprietor who has entered into a Public Contract with the System Operator to obtain electronic money and to pay for services provided with electronic money, in accordance with the terms and conditions previously announced by the System Operator.
1.5. System or "Idram" IPS/internet payment system/ - system for performing calculations with "Idram" units. Idram Internet payment system, Users, Service Providers, Distributors and/or Agents (hereinafter referred to as the Participants), as well as a set of procedures for issuing electronic money and providing services, hardware software complex and processes.
1.6. System operator: "Idram" Limited Liability Company / registration number: 286.110.06775, VAT number: 02588245/, which is responsible for the activities of "Idram" IPS and is the operator of the system for the implementation of settlements with "Idram" units.
1.7. Service Provider: Legal Entity or Private Entrepreneur, who has entered into a contract with the System Operator for accepting Electronic Money issued by the System Operator as a means of payment for Users in exchange for goods (or works performed) or services provided, or for civil, administrative or other transactions, in accordance with the System Rules.
1.8. Agent: A financial organization other than the System Operator that repays or replenishes e-money based on a contract with the System Operator in accordance with the System Rules.
1.9. Financial organization - an organization licensed to make money (money) transfers or a bank operating in the territory of the Republic of Armenia or a branch of a foreign bank.
1.10. Rules of the system: implementation of calculations during the service/use of electronic money between the participants, set of norms, orders and procedures ensuring cooperation.
1.11. Account or "Idram" ID - a unique nine-digit number, opened in the centralized database of the System Operator in the name of the User or Service Provider, maintained /serviced by the System Operator, on which "Idram" units are replenished (recharged).
1.12. User Registration: the process of opening an Account in the User’s Name in the System.
1.13. Account replenishment (recharge) - a function that allows the User to obtain an electronic value - "Idram" points, to replenish the account for the equivalent of cash issued by non-cash payment or by converting electronic money issued by another electronic money system.
1.14. E-money service - ensuring the implementation of calculations between the Participants during the execution of e-money transactions, as a result of which the User gets the opportunity to pay for the services provided to the Service Provider with the e-money obtained by him and make transfers to another person /persons, and in cases provided by the Public Contract, to replenish the Account, to convert electronic money issued by other electronic money system.
1.15. Electronic Money Repayment - a function that results in the payment of an equivalent amount of electronic money to a user's bank account, and/or to a payment card specified by the User, or by transfer to a payment card, or the electronic money is converted into another electronic money.
1.16. Password: a combination of User-generated characters used by the System as a means of identifying a User allows you to access the System and use the services available on the System.
1.17. PIN code - a combination of User-generated numbers, which is viewed by Idram IPS as the User's electronic signature and allows it to make payments, other financial transactions, as well as make some changes to the Password and some data defined by the System Operator.
1.18. Cell phone identification code - a combination of letters and/or numbers sent by the System Operator to a cell phone number entered by the User in the form of a short message to identify the cell phone number entered in the System.
1.19. Customer agreement: a contract entered into between the User and the Service Provider or an agreement reached.
1.20. Customer/Subscriber account: User's unique account in the Service Provider's system.
1.21. Money transfer: transfer of funds expressed in "Idram" units, payment to the Recipient designated by the User in accordance with the rules of the System. Mandatory data on money transfer are:
1.21.1. Transaction identification code by the system operator,
1.21.2. The amount of "Idram" units,
1.21.3User information (first name, last name, "Idram" ID),
1.21.4. Recipient details (name, surname),
1.21.5. Other information required by the system operator, depending on the Money Transfer payment system, terms, type.
1.22. Recipient: a natural person who is the recipient of a Money Transfer as defined by the User.
1.23. Service point - a point intended to service the operations performed through the System (for example, Branches of the System Operator, branches of Financial Organizations, ATMs, automatic self-service devices, etc.).
1.24. The official website of the System Operator - a website on the Internet www.idram.am, where the only operator responsible for publishing information is the System Operator and the posted information is official.
1.25. Commission fee: according to the tariffs and procedures set by the System Operator, the amount charged from Users. Commission information is posted on the official website of the System Operator and is regularly updated.
1.26. Payment: Payment of money or other payment by Users. Transaction made by the System Operator based on the payment order from the User's account to his/her Account.
1.27. Acceptance of payment: moment of the transaction made from the Account's account on the User's instruction, reduction of the corresponding amount from the User's account and generation of the relevant payment and settlement document.
1.28. Payment making: information on the actual execution of the payment by the recipient of the payment or the moment of actually receiving the money. Payment terms may vary depending on the service provider or type of service.
1.29. Mobile Wallet - Idram IPS software application, designed for smart devices (smartphones, tablets) running on various operating systems, which allows you to perform online operations, and through which the System Operator provides services to Users.
1.30. "Idram" ID status of Accounts - "statuses of Idram Accounts and their description due to defined conditions and description in the document (hereinafter referred to as Annex 2).
1.31. User Status in the System: user statuses defined by the terms and conditions described in the document "Procedures and conditions for identifying users" (hereinafter referred to as Annex 3).
1.32. Data recovery procedure: in case of loss of Password /or PIN code by the User, procedure for changing the identified telephone number, obtaining a new Password /or PIN code or changing or restoring some data in the Accounts, with which the User can get acquainted by contacting the System Operator's Call Center or System Operator’s customer service office.
1.33. Reputable Recipient: Reputable third party with all licenses and permissions required to provide the services currently offered by the System Operator.
1.34. Completed transaction: a transaction by which the System Operator terminates a money transfer on the User’s Account at the User's discretion in connection with the User-Service Provider relationship.
1.35. Incomplete Transaction: A transaction in which the System Operator has not completed a Money Transfer on the User Account at the User's command in connection with the User-Service Provider relationship.
1.36. Real beneficiary - a concept defined by the Law of the Republic of Armenia "On Combating money laundering and terrorist financing".
2. Subject of the contract
2.1. Pursuant to the Public Contract, the System Operator undertakes to make payment with e-money, repayment of e-money,convertion of e-money (including through a converter) through the User Account at the User's request in connection with the relationship between the User and Service Providers, and the User undertakes to accept the services provided by the System Operator in a proper manner, according to the "Procedure for applying the size and restrictions of electronic money transactions", which is an integral part of the Public Contract.
2.2. The list of services available through "Idram" IPS is available on the official website of the System Operator.
2.3. According to the public contract, all money transfers in the System are made within the funds of the User's Account. The corresponding amount transferred, including the commission fee (if defined), should not exceed the amount of "Idram" points available on the User's account, in accordance with the "Procedure for applying the amount and restrictions of electronic money transactions" which is an integral part of the Public Contract.
2.4. The use of all available services of "Idram" IPS by the User is possible only through the implementation of identification, if there is a payment card or bank account identified in the name of the User attached to the account. The terms of the identification process are detailed in the document "Procedure and conditions for identifying users" (hereinafter referred to as Annex 3).
2.5. 1 (one) "Idram" unit is equivalent to 1 (one) Republic of Armenia dram.
3. Signing the contract
3.1. Prerequisite for concluding a public contract is the registration of a User in the System in accordance with the regulations of the Public Operator and the procedure defined by the Public Contract, obtaining an "Idram" ID from the System by entering a mobile phone identification code. The public contract is considered concluded electronically from the moment of creation of "Idram" ID.
3.1.1. To register in the system, the User must enter a mobile phone number belonging to or available to him in the system, create a password and PIN code.
3.2. By signing the Public Contract, the User confirms that he/she is fully acquainted with the provisions of the Public Contract, with the rules of using the System, these rules are completely understandable and acceptable to him, the use of the System and the provision of services under the Public Contract is in his/her real interests. do not infringe in any way his/her rights and legitimate interests or of the persons represented by him/her, as well as may not cause any harm to such persons.
3.3. The System Operator has the right to unilaterally change the provisions of the Public Contract on its official website in advance, but not later than 1 (one) day before making the relevant change, after posting a message. In this case, the User acquires the right to unilaterally terminate the Public Contract by notifying the System Operator. In case of not informing the System Operator about the unilateral termination of the Public Contract defined by this point and using the System services, the mentioned change /changes are considered agreed and accepted by the User.
3.4. The user is obliged to pass the identification in accordance with the procedure defined in Annex 3.
3.5. The user, becoming a customer of a financial organization (for example, "ID Bank" CJSC) gets the opportunity to open, manage accounts (also savings account) using Remote Banking services (online or mobile banking) systems, make card payments, make deposits, receive interest, apply for a loan, sign a loan agreement, receive and manage a loan, provide a personal data processing agreement, provide an ACRA survey agreement, make transactions with all existing accounts.
4. The rights and responsibilities of the system operator
4.1. The system operator shall:
4.1.1. Provide uninterrupted access to the System for the User.
4.1.2. Replenish the User’s Account according to the terms and conditions listed in the "Replenish" section of the System Operator's official website or mobile application.
4.1.3. Carry out proper identification of the User in accordance with the Law of the Republic of Armenia "On Combating money laundering and terrorist financing", the relevant acts of the Central Bank of the Republic of Armenia and Annex 3.
4.1.4. Take measures to protect the confidentiality of information exchanged through the System, to protect against unauthorized access, use and /or disclosure by third parties.
4.1.5. Based on the electronic order issued by the User on the redemption of "Idram" points, within 3 /three /days from the moment of receiving the order, transfer AMD equivalent to "Idram" points redeemed through the System to the bank account of the latter or of the person indicated by the latter and/or to the payment card, charging relevant commission from "Idram" transferred units.
4.1.6. Provide and/or recover a new Password and/or PIN code in the event of a User losing the Password/or PIN code in accordance with the Data recovery procedure.
4.1.7. Ensure the uninterrupted operation of the equipment and software necessary for the operation of the System.
4.1.8. Provide information to the User about the services and opportunities provided through the System within the framework of the System activities.
4.1.9. Provide the User with electronic settlement documents substantiating the payments made in the manner prescribed by the RA legislation (electronic receipt in the Transaction History section of the User’s Account).
4.1.10. At the request of the User, ensure the provision of settlement documents (payment receipt) substantiating the payments made by the User.
4.1.11. Enable Users to Receive a monthly statement on Transactions carried out through Accounts by indicating their Email address in the System, as well as to view the history of their operations from the System at any time.
4.1.12. In case of disputes, on the basis of the User's application, provide a stamped reference on the Transfers made by the User through the System.
4.1.13. In the event of fraud, unauthorized operations, technical errors, or other problems, if they are the fault of the System Operator, immediately after notifying Users of the methods available to it, attempt to restore the System work within a maximum of 24 (twenty-four) hours, otherwise, to compensate the real damage suffered by the User in case of such a claim by the User.
4.1.14. Inform the User of the occurrence, change or elimination of all circumstances that are essential to the performance of the Public Contract.
4.2. The System Operator has the right:
4.2.1. Reject User transaction if:
(i) The user has not been properly identified.
(ii) There are reasonable doubts as to the lawfulness of the user's actions:
(iii) The user entered the PIN code incorrectly.
(iv) The transaction amount does not correspond to the limits set by the System Operator for the given service.
(v) Such refusal is defined by another clause of the Public Contract, by another written document adopted by the System Operator, to which the User has joined or in other cases defined by the legislation of the Republic of Armenia.
4.2.2. In the relevant sections of the official website of the System operator, set and at its discretion, update the minimum and maximum amounts of transactions made to the Account or from the Account.
4.2.3. Reject the User's request to cancel the transaction if the transaction is not possible by the System Operator due to the Rules of the System or at the request of the Service Providers or it is not possible to obtain the consent of the Recipient to cancel the transaction.
4.2.4. Do not refund the commission charged on the completed transaction in case the User submits an application to cancel the transaction. The charged commission is refundable to the User if the transaction was canceled through the fault of the System Operator.
4.2.5. To temporarily suspend the operation of the System in order to make any improvements in equipment and software that support the operation of the system, software improvements, increase the level of security, and perform other preventive actions, by notifying the User in advance.
4.2.6. Unilaterally change the provisions of the Public Contract after posting a message on the official website of the System Operator.
4.2.7. Terminate the Public Contract in accordance with the "Terminated" status described in Annex 2.
4.2.8. Involve third parties at its own expenses and discretion to fulfill its obligations under the public contract.
4.2.9. Request and receive the documents and information defined in Annex 1.
4.2.10. Request additional information from the User in accordance with the legislation of the Republic of Armenia, including the cases defined by the normative legal acts of the Central Bank of the Republic of Armenia.
4.2.11. In cases specified in the public contract, block the User "Idram" ID, if:
(i) Upon request by the User to block his "Idram" ID in case of a relevant request to the System Operator, if the information provided by the User allows the identification of the applicant.
(ii) The use of "Idram" ID was combined with an attempt to enter the System illegally or otherwise violate the Security of the System.
(iii) By the information security systems of the System Operator, based on the integrity of "Idram" ID and for security reasons.
(iv) In case of violation of the rules defined by the Public Contract, as well as the norms defined by the normative legal acts defined by the Central Bank of the Republic of Armenia.
(v) To use other rights defined by the Public Contract and RA legislation.
(vi) The competent authority has received information that the User has died, has been declared dead by a court decision, is missing, bankrupt, or the activity of a legal entity or sole proprietor has been temporarily suspended until the successor is identified or the inheritance is opened.
(vii) Information was received from the competent body that the User was recognized incapable.
4.2.12 Unilaterally terminate the Public Contract if the User has violated the Public Agreement or has been classified as an undesirable customer by the System Operator, terminating the business relationship with the User, including, but not excluding, concluding a new contract with the same User.
5. User’s rights and responsibilities
5.1. The user is obliged to:
5.1.1. Properly fulfill the obligations stipulated in the Public Contract and on the official website of the System Operator.
5.1.2. Provide the System Operator with reliable personal information and information necessary to use the Services under the Public Contract.
5.1.3. In case of doubt about the confirmation of the transaction made by the user, immediately inform the System Operator.
5.1.4. Follow the rules of the System while using the System.
5.1.5. Strictly maintain the confidentiality of the information exchanged, which became known within the framework of the Public Contract.
5.1.6. Be liabile for loss of funds from Idram ID and other adverse events that occur when Idram ID login and transaction confirmation data becomes available to third parties, regardless of User's negligence, unawareness, ignorance or guilt.
5.1.7. Notify the System Operator of the occurrence, change or termination of such circumstances as soon as possible, which are essential to the operation of the System, including but not limited to fraud, unauthorized operations, technical errors or other problems in the System.
5.1.8. Notify the System Operator immediately in the event of a change in the User's passport data or other information provided to the System Operator.
5.1.9. Do not use the Account or allow third parties to use the Account for business purposes.
5.1.10. Identify to the System Operator the real beneficiary of the Account and/or the funds in the Account, in case of a reasonable request of the System Operator, submit to the System Operator information on the real beneficiary and sources of receiving funds.
5.1.11․ Use "Idram" ID only in person, not allowing third parties to use the Account. Exception to this sub-clause is sub-clause 5.2.2 of the Public Contract.
5.1.12. Use only one Account, unless the submission of a second accounting account provides written evidence to the System Operator that such a claim is justified.
5.2. The User has the right to:
5.2.1. Use all the services available in the System in accordance with the rules of the System.
5.2.2. Transfer its rights arising from the public contract to third parties by notifying the System Operator in advance. Moreover, the third party receiving the rights, the new right holder, must go through the identification defined by the rules of the System and the Public Contract, and also express his/her clear will to accept the terms of the Public Contract.
5.2.3. Under the public agreement and in accordance with the procedure defined on the official website of the System Operator, apply to the System Operator with a request to repay the "Idram" units accumulated in "Idram" ID.
5.2.4. In case of loss of his /her Idram ID and/or PIN code provided to him/her, as well as Password, in accordance with the procedure defined in the "Private section" of the Account, apply to the System Operator with a request to restore his/her "Idram" ID, provide him/her with a new PIN/Password.
5.2.5. Change the identified mobile phone number in the Account according to the rules of the System.
5.2.6. Submit complaints both electronically and in writing, according to the e-mail addresses posted in the "Contact Us" section of the System Operator's official website. Moreover, the application sent electronically by the User is subject to submission only through the licensed e-mail of the User's "Idram" ID, with a photocopy of the User's identity document attached. The application submitted by the User by mail address or at the headquarters or branch of the System Operator is subject to submission if a photocopy of the User's identity document is attached..
5.2.7. Make suggestions on the quality and procedure of the services provided within the framework of the Public Contract.
5.2.8. Enter his/her e-mail address in the system to receive the extract provided for in Clause 4.1.11 of the Public Contract. In addition, as long as the User does not enter his /her e-mail address in the System, this means that the User refuses to receive a monthly statement on the transactions performed on the Account.
5.2.9. use all the services available in the System, including becoming a customer of other financial institutions (for example, "ID Bank" CJSC, "Global Credit UCO" CJSC, etc.), provided that the User is identified. Moreover, in order to become a customer of financial institutions, a prerequisite is the customer's consent to the contract offered by the financial organization to use Remote Banking services, including taking on loan obligations.
6. Responsibility of the parties.
6.1. The parties are liable for non-fulfillment or improper fulfillment of the obligations stipulated by the Public Contract, in accordance with the procedure established by the legislation of the Republic of Armenia.
6.2. The System Operator is liable for the prepayment paid by the User only in case of availability of a bank transfer receipt confirming the prepayment payment, cash orders or a payment slip provided by the Financial Organization, as well as in case of compliance of the data of the User ID of the given Account to the data available in the System.
6.3. The System Operator is not responsible for equipment, software malfunctions or errors, as well as for the temporary impossibility of the User to enter the System, if they occurred for reasons independent of the System Operator. However, the System Operator is obliged to immediately inform the Users about the problems with the methods available to it.
6.4. The System Operator shall not be liable for the refusal to provide the Services to the User, if that refusal has been made under the Public Contract and on the grounds established on the official website of the System Operator.
6.5. The System Operator is not responsible for the confidentiality of the information contained in the User's computer.
6.6. Complaints-requests made by the System Operator regarding the services provided to the User are satisfied in accordance with the procedure posted on the official website of the System Operator.
6.7. The user is responsible for any consequence of losing his /her Password, Account number, Password, PIN code or any other data related to the account or providing it to third parties in any way. For the purposes of this paragraph, making the Password and /or PIN code available to third parties may be done by the User either by active or passive action, including but not limited to choosing such a weak password or PIN code, that allows a third party to log in to the account or make a transaction.
6.8. The System Operator is not responsible for the loss of funds from "Idram" ID defined by the Public Contract, and for other negative cases that occur after the "Idram" ID login and transaction confirmation data becomes available to third parties.
6.9. The User acknowledges and confirms that the services provided by the financial organization occur exclusively within the User-Financial Organization (apply for a loan, open an account, open a deposit, replenish the account through a loan), for which the System Operator is not a party, and legal relations arising between the User and Financial organization are subject to regulation exclusively by the relevant agreement concluded between the User and the financial organization.
7. Impact of insurmountable force / Force majeure /
7.1. For failure to fulfill the obligations under the Public Contract in whole or in part, parties shall be released from liability if it was the result of an force majeure that arose after the conclusion of the Public Contract, which the parties could not have foreseen or prevented. Such situations are: earthquake, flood, war, declaration of martial law, political unrest, strikes, termination of the media, acts adopted by state bodies, including the Central Bank of Armenia, etc., which make it impossible to fulfill the obligations under the Public Contract. If the effect of the force majeure continues for more than 3 /three/ months, then each of the parties to the Public Contract has the right to terminate the Public Contract by notifying the other party in advance.
8. Fixation of fraud, unauthorized operations, technical errors, and other issues occurred in the System.
8.1. In case of being informed about falsifications, unauthorized operations, technical errors, other similar problems in the system, the User may inform the Operator about the problems caused, by the notification procedure provided by this Public Contract. If fraud, unauthorized operations, technical errors, and other similar problems have resulted in the loss of Idram points on the User Account, the User must notify the Operator immediately, but not later than 5 /five/ calendar days after being notified of such falsifications, unauthorized operations, technical errors, or other similar problems.
8.2. In case of being informed about falsifications, unauthorized operations, technical errors, other similar problems in the system, the Operator is obliged to take all technically possible measures, actions to cancel unauthorized transactions, eliminate falsifications, technical errors, and solve other similar problems. The Operator undertakes the investigation of the causes of falsifications, unauthorized operations, technical errors, other related problems in the system, takes measures to eliminate their causes, notifies the Users of the results of the measures taken.
8.3. If fraud, unauthorized operations, technical errors, other related problems in the System have led to the loss of "Idram" points in the User Account, the Operator is obliged to restore the "Idram" points in the User Account, except in cases where more than 2 /two/ months have passed from the moment of occurrence of unauthorized operations, technical errors, other similar problems in the System or the User has not notified the Operator within 5 /five/ calendar days after being informed about fraud, unauthorized operation, technical error or other similar problem.
9. Applicable law and dispute settlement
9.1. The public contract is interpreted in accordance with the RA legislation.
9.2. Any dispute or disagreement arising in connection with the application, interpretation of the public contract is subject to the settlement in accordance with possible errors, complaints, dispute settlement procedure of "Idram" LLC, which is available on the official website of the System Operator.
9.3. In cases provided for by the Law of the Republic of Armenia “on the Financial System Mediator”, disputes or disagreements arising in connection with the Public Contract, which are not resolved by the negotiation method specified in Clause 9.2 of the Public Contract, may be submitted to the Financial System Mediator to examine and solve it.
10. Other provisions
10.1. Issues not regulated by the public contract are regulated by the provisions provided on the official website of the System Operator, and in the absence of such provisions by the legislation of the Republic of Armenia.
10.2. When concluding a public contract electronically with its legal consequences it is equal to the legal consequences of concluding a contract by compiling a written document signed by the System Operator and the User.
10.3. The procedure and terms of providing all services in the System are described on the official website of the System Operator.
10.4. The public agreement enters into force upon creation of the User "Idram" ID.
10.5. Each party has the right to terminate the Public Contract by notifying the other party 15 (fifteen days) in advance.
11. Notices
11.1. Unless otherwise provided by the Public Contract, all notices under the Public Contract shall be made electronically by e-mail, through the official website of the System Operator, in the Wallet or by SMS, as such notice shall be deemed appropriate.
11.2. Due to technical features, the Operator can not guarantee the receipt of messages sent by e-mail or mobile phone number by the Customer.
12. Transfer of rights
12.1. The System Operator has the right to unilaterally transfer all its rights and responsibilities assumed by the Public Contract to the Authorized Recipient, and the User gives his irrevocable consent to any such transfer, provided that all the Rights and interests of the User will be protected.
12.2. The transfer provided for in Clause 12.1 of the Public Agreement shall also include the relevant rights of the System Operator in the field of personal data processing, in respect of which the User has given its consent in accordance with the Data confidentiality document (Appendix 1), as well as the History of User Transactions. The User hereby consents to any such transfer of personal data, including any transaction history, to the Authorized Recipient, giving his/her consent to the processing of personal data in accordance with the Terms applicable to the System Operator, as those Terms apply to the Authorized Recipient.
Appendix 1
DATA PRIVACY DOCUMENT
A. General information
The System Operator is hereby obliged to ensure the privacy of its Users' personal data in accordance with the terms set forth in the Data Privacy Document. By accepting the terms and conditions set forth in this Data Privacy Document, the User agrees to the use and disclosure of his/her personal data by the System Operator in the manner set forth in the Data Privacy Document. The Privacy Policy of this Data is considered an integral part of the Public Contract, all words /terms contained therein have the meanings set forth in the Public Contract.
B. Collection and use of personal data
In order to register the User in the System and to provide "Idram" for unique registration ("Idram" ID), the System Operator obtains a number of Personal Data of the User, which are: name, surname, registration, residence address, e-mail address, telephone number (stationary and mobile ), as well as mandatory information such as date of birth, passport details, etc. For the purposes of this paragraph, the System Operator has the right to request and hold a paper or electronic copy of the User's passport (identity document) or public service number. By virtue of the public contract, the System Operator also gets the right, authority to make a corresponding request, to receive updated /changed information on the User's passport data from the RA Police Passport and Visa Department information database. The acquisition of the mentioned personal data facilitates the identification of the Users defined by the RA legislation, the Public contract, the regulation of the System Operator, if necessary, taking appropriate measures.
The System Operator undertakes not to disclose or in any way spread the personal data provided by its Users, except for the cases defined by the RA legislation and the Public Contract.
The System Operator undertakes to maintain the confidentiality of the personal data of the Users entered only in Idram IPS, provided in the branches of the System Operator.
The System may use the User's personal data in case of resetting the Password, contacting the User in case of force majeure, informing the User about changes and additions to the System, in accordance with the procedures approved by the System Operator and other regulations.
The User realizes and agrees that the personal data provided, the information on the transactions made by him /her may be transferred to the financial organizations cooperating with the System Operator. The personal data provided by the User to the System Operator shall not be provided to third parties in any other cases, except in cases of violation of the Public Contract concluded by the User with the System Operator and/or in cases provided by the laws of the Republic of Armenia. In all other cases such information may be disclosed only with the consent or order of the User. The System Operator has the right to disclose to the person receiving the payment through the System the personal data of the person who made the payment, the details of the payment transaction.
For the purposes of the Public Contract entered into by the User and System Operator, information that could otherwise have been obtained without breach of the Privacy Policy is not considered confidential.
The information related to the functions and documents performed with the "Idram" ID is kept by the System Operator for at least 5 (five) years from the moment of the relevant transaction.
The user bears the risk of negative consequences of the inaccuracy of the information provided to the System Operator.
C. Protection
Idram LLC Company protects its User's personal data registered in the System from unauthorized access, use and or disclosure. User's personal data and all money transactions are protected by Secure Socket Layer (SSL) technology with 128-bit, highly protected encryption, which 100% ensures the secure flow of information from the User to the server, and vice versa, excluding any third party interference.
D. Notification of changes
In order to improve the work of the system, "Idram" LLC Company has the right to make changes in this Data Privacy Document. "Idram" LLC undertakes to inform the User about the changes in the rules and restrictions of the usage of User's personal data by the System at least 15 days before making those changes.
Appendix 2
IDRAM ACCOUNT STATUSES AND THEIR DESCRIPTION
This document presents the possible statuses of Accounts opened by Users in "Idram" payment system, their features, terms of use.
This document is considered an integral part of the Public Contract, all the words /terms included in it have the meanings defined in the Public Contract.
Registered - a registered account opened in the system, which is maintained for a maximum of 90
/ninety/ days, and after 90 /ninety/ days becomes a deleted account, if during that period the User of the Account has not attached a bank card in his name in the System or does not have an IDBank account.
Active - an identified Account through which at least one transaction has been made in the last 365 (three hundred sixty five) days. This status becomes a terminated account one year after the last transaction.
Locked - a registration account, which was automatically blocked by "Idram" IPS due to incorrect entry of personal data by the User many times. The blocked status can be restored in case of proper identification of the User by "Idram" IPS. If you stay in a blocked status for one year, the Account automatically receives a Terminated status.
Suspended - an identified account, which was temporarily automatically suspended by Idram IPS on the basis of a suspicious transaction established by the RA legislation and the Company's internal risk management procedures. The Suspended Account is reviewed by the Company's Internal Monitoring Center within 5 (five) days, as a result of which the Account receives either Banned or Active status.
Suspended by user - an account that has been temporarily suspended at the request of the User. The suspended Account can be restored in case of proper identification of the User by "Idram" IPS. In case of staying in the suspended status for one year, the registration account automatically gets the Terminated status.
Banned - an identified Registration Account, which is blocked by the Company's Supervisory Body in case of registration of suspicious transactions defined by the RA legislation and internal risk management procedures of the Company. The Account remains in this status until the results of the final examination of the grounds for the suspicious qualification of the transaction are summarized, on the basis of which the Internal Monitoring Center has the power to either change the status of the Account or leave it in the same status. If the account stays banned for five years, it automatically gets “Deleted status”. The balance of the account with the given status is subject to return to the User only in the absence of a demand for confiscation of the amount specified by the relevant bodies, and in the absence of a demand by the User, the Company is guided by the RA legislation, namely, by decision No. 2052-N of December 19, 2002.
Terminated Account, with which no transaction has been made for the last year, the Account is archived and removed from the system four years later. The balance of the prepayment on the settled account is subject to return to the User in case of the first claim, and in case of absence of the claim, the Company is guided by the RA legislation, in particular, by decision No. 2052-N of the RA Government of December 19, 2002. It is not possible to return to the current status from this status.
Terminated by user - a Account that is closed, archived at the request of the User, removed from the System after five years. The balance of the prepayment on the account settled by the User is subject to return to the User in case of the first request, and in case of no demand by the User, the Company is guided by the RA legislation, in particular, decision No. 2052-N of the RA Government of December 19, 2002.
Deleted Account with which:
1. No transaction has been made for more than 90 days in the registered status.
2. has been in “Banned” status for five years.
3. Has been in a “Terminated” status for four years.
4. has been “Terminated by User” status for five years.
Appendix 3
USER IDENTIFICATION PROCEDURE AND CONDITIONS
1. There are two types of User in the system: Registered User and Premium Plus User. The system defines one status of an identified User - Premium Plus.
2. Premium plus status is defined for an individual, sole proprietor or legal entity in the System through the procedure presented below.
2.1. For the Individual User:
2.1.1. Identification at the System Operator's Office or Branch: an individual who is a citizen of the Republic of Armenia for the purpose of identification the User shall visit any branch or service office of the System Operator with an identity document. The addresses of the branches, service offices of the system operator are available on the Website with the link “Idram Branches”. During the identification process, the User is obliged to provide the following information and copies of documents to the System Operator: User name, surname, passport/ID card series, number, date of issue, place, residence address, registration address, telephone numbers, e-mail address.
2.1.2. Remote identification by biometric means: Remote authentication is performed only through the System software application if the entire sequence of steps is saved, that is, the User:
2.1.2.1. Enters the "Identification Section" of the System software application.
2.1.2.2. Selects the "remote authentication" option,
2.1.2.3. Selects the identification options with "Passport" or "Identification Card".
2.1.2.4. Takes the photo of the first page of an ID card or passport with the camera open, then back side (in case of ID card),
2.1.2.5. The image is approved or it is required to take photo of it again for image clarity,
2.1.2.6. Takes the photo of his/her face.
2.1.2.7. The data is checked by the system operator by special means, after which the identification of the person is considered:
2.1.2.7.1. Either successfully completed,
2.1.2.7.2. Or terminated and the User must visit the System Operator's branch or service office to be authenticated.
2.1.3. Remote identification as a result of synchronization. Synchronization is performed only through the System software application if the entire sequence of steps is maintained, that is to say, the User must:
2.1.3.1. Have a valid bank account or payment card in the Bank, which cooperates with the System Operator and provides identification through synchronization;
2.1.3.2. Access the "Identification Section" of the System software application.
2.1.3.3. Select identification through synchronization
2.1.3.4. Choose one of the identification options by social card or payment card;
2.1.3.5. Fill in the complete data, which is defined by the Bank providing synchronization,
2.1.3.6. After fully entering the data provided for in sub-clause 2.1.3.5 of this Annex, the User shall give the System Operator and the Bank providing synchronization its irrevocable consent through syncronisation for the transfer of the User's personal data by the Bank to the User, which is necessary and sufficient to ensure the proper identification accepted in the banking practice.
2.1.3.7. After the verification of the data provided for in sub-clause 2.1.3.1-2.1.3.6 of this Annex, the data shall be verified by the System Operator by special means, after which the identification of the person shall be considered:
2.1.3.7.1. Either successfully completed,
2.1.3.7.2. Or terminated and the User must visit the System Operator's branch or service office to be authenticated, or the System Operator has the right to offer the User again to go through the authentication process.
2.1.4. After completing the identification process defined in sub-clauses 2.1.1 or 2.1.2 of this Annex in the system, the User is obliged to attach a bank card or bank account identified in his /her name to his / her Idram Account. After filling in the data required from the User for attaching a bank card or bank account, Idram system performs online or offline verification of the bank card or bank account on the fact of being identified by the customer's name, either through ArCa processing center or through a partner financial organization, by which the bank card or account was issued either at the head office of the Idram system by an employee of the Idram system, on the basis of documents provided by the User confirming the identification of a bank card or bank account in the name of the User.
2.1.5. The inspection referred to in sub-clause 4.1.3 of this Annex shall be completed successfully, as a result of the inspection the System shall receive compliance certification information from ArCa Processing Center or a partner financial organization, the Account receives an identified Premium Plus status, which allows the User to use all payment settlement services provided by the System.
2.1.6. In case of unsuccessful completion of the check defined in sub-clause 2.1.3 of this appendix, the User requesting the Premium Plus status will be notified about it and may be warned about the need to go through sub-clause 2.1.3 again.
2.2. For a Legal Entity-User:
2.2.1. The User provides the System Operator with his/her full name, organizational-legal type, VAT number, actual location address, reference on the User from the State Register of Legal Entities of the RA Ministry of Justice, position of a competent official, document certifying the eligibility of the authorized person, name, surname. The system operator is entitled to request a written document stamped with the signature of the authorized person to check the authenticity of the submitted information.
2.3. For Individual Entrepreneur User:
2.3.1. During the identification process, the User is obliged to provide the System Operator with the following information and copies of documents: User name, surname, passport (identification card), reference on the sole proprietor from the State Register of Legal Entities of the Ministry of Justice, document certifying the eligibility of the authorized person, VAT number, addresses of activities and residence, telephone numbers.
2.4. Identification of the User who is RA Resident legal entity and a RA resident private entrepreneur is carried out in the headquarter and branches of the System Operator. The identification of the User who is not a citizen of the Republic of Armenia is carried out exclusively at the headquarters of the System Operator.
3. In case of removal of the payment card or bank account identified in the name of the User with the status identified in the System, attached to the Account by the User, upon expiration of the payment card, the User Account is deprived of the identified Premium Plus account status, gets Registered Account. If the User has more than one Payment card or bank account identified in the Idram account attached to the Idram account, then the rule provided for in this paragraph shall apply if all payment cards and bank accounts attached to the Idram account in the name of the User are deleted and upon expiration of the payment card.
4. Identified Users can carry out transactions with certain restrictions, the details of which are approved by the Director of the System Operator in a separate internal legal act.
5. Users registered in the System, but not identified, may not use the payment and settlement services provided by the System Operator.
6. For multiple replenishments and transactions with electronic money Account in the system, the procedure of mandatory identification of Users is defined, in accordance with the provisions of point 2 of this appendix.
7. To identify the Service Provider or Agent wishing to cooperate with the System Operator, the following documents are submitted to the System Operator:
7.1. State register extract or certificate with all its inserts ․
7.2. Charter ․
7.3. Information on bank account and actual activity address․
7.4. Passport of the director or authorized person and contact information․
7.5. Information on the official web-site (if available) ․
7.6. Copy of the license (if the applicant is engaged in an activity that is considered a licensable activity according to the RA legislation).
7.7. The system operator has the right to request the translation of documents submitted in foreign languages into Armenian.
7.8. Within 10 (ten) working days (for resident applicants) and within 30 (thirty) working days (for non-resident applicants), the System Operator examines all the submitted documents and makes a decision on approving or rejecting the application.
7.9. The system operator has the right to reject the application of any applicant without substantiating its decision on rejection in writing.
7.10. In case of a positive decision, a contract is signed between the System Operator, Service Provider and Agent. The standard contract form is approved by the System Operator Director.
7.11. The contract between the system operator, non-resident Service Provider or Agent is concluded in English or Russian, to which an Armenian translation is attached if necessary.
7.12. On the basis of the concluded contract, the Service Provider or Agent is registered, he is given a password and a Account, as well as an electronic billboard is placed on the advertising platforms of the System Operator.
7.13. In case of detection of false information in the documents attached to the application, after registrating Service Provider or Agent in the System, the System Operator unilaterally, without prior notice to the Service Provider or Agent, terminates the execution of all agreements made between the Service Operator and Service Provider or Agent, freezes the "Idram" ID of the Service Provider or Agent, performs appropriate actions in accordance with the RA legislation.
7.14. It is prohibited to register applicants in the System registered in countries, territories that do not have anti-money laundering and anti-terrorism legislation, as well as applicants registered in countries included in the lists of offshore territories or having bank accounts
8. The following measures are used to log in to the User Account registered in the system, as well as for identification to approve transactions.
8.1. Password is used as follows:
8.1.1. During registration, the User chooses a password for himself. The password is needed to confirm the functions (transactions) and to change the data. The password is the User's digital signature. This means that before performing any function, it must be authenticated with a password. The password protects against the risks of using ordinary codes, prevents third-party actions when the User is not near the computer (mobile phone), the latter's Account is in active mode on the computer (mobile phone). If the User's mobile phone has the ability to identify the User through biometric scanning (fingerprint, face, etc.), the User can choose the biometric scanning method to log in to the Account or to confirm the functions (transactions) instead of entering a password, by the way, in that case the existence of a password remains mandatory․
8.2. Password, which is used as follows:
8.2.1. The password chosen by the User when registering an Account must meet at least all of the following criteria:
8.2.1.1. The password must consist of at least eight characters.
8.2.1.2. The password must contain at least one capital Latin letter, one small Latin letter, one digit and one symbol.
8.2.1.3. The password requirements set forth in Section 8.2.1 of this Annex apply both to passwords chosen by the User when registering an Account and to change the password already selected.